Get One-On-One Support
Want to talk to someone about your situation? LIVESTRONG SurvivorCare is here to help. We provide free, confidential, one-on-one support to anyone affected by cancer—whether you have cancer or are a loved one, friend, health care professional or caregiver of someone diagnosed.
To Get Help
Call us toll-free at 866.673.7205
Or
Fill out our online intake form.
Please note: We are open Monday through Friday, 9 a.m. to 5 p.m. CT. If you leave a message or fill out the intake form we will respond within 48 hours. Responses may be delayed if you are contacting us on a holiday.*
LIVESTRONG SurvivorCare Support Services
At any point in your cancer experience, we provide free, confidential support through education, referrals and counseling services. We can help with:
Fertility Preservation Information and Assistance
- Understanding risks and options related to cancer treatment and fertility
- Accessing discounted rates for fertility preservation through the Sharing Hope Program
- Finding local fertility related resources
Financial, Insurance and Job Concerns:
- Accessing medical treatments and medical devices
- Finding assistance for uninsured or underinsured
- Finding assistance with insurance denials/appeals
- Handling debt and financial management issues as they pertain to a cancer diagnosis
- Learning about resources for financial assistance
- Handling employment discrimination/retention issues
- Applying for federal/state programs such as Medicaid, Social Security, Disability, etc.
Counseling and Local Resources:
- Coping emotionally with my cancer or with a friend/family member who has cancer
- Joining a telephone or online support group
- Identifying bereavement resources/dealing with the loss of someone to cancer
Cancer Diagnosis and Treatment Concerns:
- Learning about cancer in general
- Finding out how to communicate better with doctors, spouse, family or loved ones
- Finding clinical trial options and new treatments in development
Holidays
* LIVESTRONG SurvivorCare is closed on the following holidays in 2010: New Year's Day (Friday, January 1), Martin Luther King Day (Monday, January 18), Memorial Day (Monday, May 24), Independence Day (Monday, July 5), Labor Day (Monday, September 6), Thanksgiving Day and the day after (Thursday, November 25 and Friday, November 26), Christmas Eve (Friday, December 24) and New Year's Eve (Friday, December 31).
Our Partners
We partner and collaborate with the following organizations to offer LIVESTRONG SurvivorCare services.
Patient Advocate Foundation (PAF)
This national nonprofit organization seeks to safeguard patients through effective mediation assuring access to care, maintenance of employment and preservation of financial stability. PAF serves as an active liaison between patients and their insurer, employer and/or creditors to resolve insurance, job retention and/or debt crisis matters relative to their diagnosis through professional case managers, doctors and health care attorneys. For more information about Patient Advocate Foundation, visit www.patientadvocate.org.
EmergingMed
The LIVESTRONG Clinical Trial Matching Service (powered by EmergingMed) assists cancer patients and their families in locating treatment options. Patients are pre-screened for clinical trials by completing a disease-specific questionnaire about their diagnosis and treatment history. Clinical Trial Specialists guide each caller through the matching process over the phone or follow up with web visitors who begin the process online. The Clinical Trial Specialists review each patient’s questionnaire, provide a general clinical trial education and offer to send trial summaries and contact information for trial matches. The Clinical Trial Specialists will stay in touch with each caller to ensure that the patient is able to contact the trial site, assist the patient (when possible) with any barriers to clinical trial access, as well as keep the patient up-to-date on new clinical trials for which they might be eligible. For more information about EmergingMed, visit www.emergingmed.com.
Cancer.Net
Cancer.Net brings the expertise and resources of the American Society of Clinical Oncology (ASCO), the voice of the world's cancer physicians, to people living with cancer and those who care for and about them. All the information and content on Cancer.Net was developed and approved by the cancer doctors who are members of ASCO. There is a database to help you find an oncologist. The site includes information about more than 125 types of cancer and cancer-related syndromes, clinical trials, side effects of treatment, coping methods and help related to caregiving concerns. Cancer.Net also provides medical illustrations, questions to ask the doctor and information in Spanish. For more information, visit www.cancer.net.
Supported by Cooperative Agreement Number U55/CCU624967 from the Centers for Disease Control and Prevention (CDC). This website content is solely the responsibility of the authors and does not necessarily represent the official views of the CDC.