FREQUENTLY ASKED QUESTIONS
- About Lance Armstrong
- How can I contact Lance?
- Unfortunately, we are unable to forward correspondence to Lance Armstrong. If you have any questions about LIVESTRONG, how we empower and inspire those affected by cancer or how you can get involved with LIVESTRONG please fill out our contact form.
- Can I invite Lance to my event?
- We are unable to schedule Lance's time outside of official LIVESTRONG events. If your organization provides cancer support or services and you would like for Lance to appear or speak at your event, please send the request to Lance's management agency at the following address:
Capital Sports and Entertainment
98 San Jacinto Boulevard
Suite 430
Austin, Texas 78701
www.planetcse.com
- I would like to get Lance's autograph.
- We are unable to secure autographs or signed items for individuals.
If you are a 501c3 organization that provides support or services to people affected by cancer, please review our Partners in Hope program criteria and complete the online application.
- I have questions about Lance's cancer and treatment.
- I am with a print, broadcast or online media outlet, and I would like to interview Lance.
- Please send media requests for interviews to our Communications department at media@livestrong.org. They will review your request and get back with you.
- About LIVESTRONG
- How can I get involved or volunteer with LIVESTRONG if I do not live in Austin?
- Anyone, anywhere can join our fight against cancer. You can volunteer or participate in our LIVESTRONG Challenge, join a local LIVESTRONG Group, host a fundraising event that benefits us, support our advocacy efforts and much more. Learn more about the different ways you can get involved.
- I would like to host an event that benefits LIVESTRONG.
- Individuals who would like to host an event that raises awareness or funds for LIVESTRONG can sign up to be a Grassroots Fundraiser. Through this program, we will provide a number of tools to assist you in your fundraising. These tools include a fundraising logo, media kit (which includes a sample press release and sample solicitation letters) and informational pieces you can provide to people who might want to donate through you. You also will have access to a personal fundraising page where donors can contribute to your efforts online. For details on our Grassroots Fundraising program please visit our website LIVESTRONG.org/grassroots2009.
- How can I apply for a grant from LIVESTRONG?
- I do not see my question here.
- Cancer Support (U.S. resident)
- I am a U.S. resident, and I would like to find support resources for myself, a loved one or a patient or client who has been diagnosed with cancer.
- We encourage you to check out the resources available through our LIVESTRONG SurvivorCare program. Through this program, professional support services are offered to people affected by cancer including family, loved ones and friends. Through a partnership with other organizations, SurvivorCare can offer counseling and referrals to local resources, education on and matching of clinical trials (treatments still in development) and help addressing financial, employment and insurance concerns. You can contact our LIVESTRONG SurvivorCare program at 866-673-7205 to speak directly with our intake coordinator who can match you to the services that best meet your needs. The program is available in English and Spanish Monday through Friday, 9 a.m. to 5 p.m. CST or online. All services are confidential and free of charge.
- I am a U.S. resident, and have been affected by cancer and I would like to receive financial assistance.
- Through our partnerships with CancerCare and Patient Advocate Foundation, we can offer some limited financial assistance. By contacting LIVESTRONG SurvivorCare, you can learn about these resources, if you qualify for them and get connected to other resources that can support you. Through this program, professional support services are offered to people affected by cancer including family, loved ones and friends. SurvivorCare services include counseling and referrals to local resources, education on and matching of clinical trials (treatments still in development), and help addressing financial, employment and insurance concerns. Contact our LIVESTRONG SurvivorCare program at 866-673-7205 to speak directly with our intake coordinator who can match you with the services that best meet your needs. The program is available in English and Spanish Monday through Friday, 9 a.m. to 5 p.m. CST or online. All services are confidential and free of charge.
- I would like to receive/have a loved one receive words of encouragement from LIVESTRONG.
- Please submit your request through our Contact Us Form and we will get back you as soon as possible.
- I would like to share my story with others who have been affected by cancer.
- While we do not currently have an outlet to share your story on our website, there are many ways to share your story with the LIVESTRONG community by using social media outlets such as Facebook, Twitter, Flickr and YouTube. Please visit LIVESTRONGblog.org/LIVESTRONG-everywhere to learn more about how to stay connected with the LIVESTRONG community.
- Cancer Support (live outside of the U.S.)
- I am an international resident, and I would like to find cancer support resources for myself or a loved one.
- Unfortunately, the resources we are able to offer international residents is very limited. Through our LIVESTRONG SurvivorCare program, we can provide limited support to residents outside the U.S. who speak English or Spanish. We can only provide information via email and online support. For those who speak English or Spanish and live outside the U.S., you may seek cancer support and information at LIVESTRONG.org/cancersupport or LIVESTRONG.org/espanol; however, not all services, such as financial assistance or telephone counseling, will be available for your area.
We recently launched a new international program that will seek to remove the stigma of cancer in selected countries and increase awareness of the global cancer burden. Our efforts are supported by the International Union Against Cancer (UICC). Please see below for more information regarding UICC as well as other international resources we encourage you to visit.
- International Union Against Cancer (UICC)
The International Union Against Cancer (UICC) is the leading international non-governmental organization dedicated exclusively to the global control of cancer. UICC develops its work in four strategic directions: cancer prevention and control, tobacco control, knowledge transfer, capacity building and supportive care. UICC brings together a wide range of organizations, including voluntary cancer societies, research and treatment centres, public health authorities, patient support networks and advocacy groups and, in some countries, ministries of health. View a listing of UICC member organizations.
- American Cancer Society International
The American Cancer Society is emerging as a global leader in addressing the growing cancer burden. We fight cancer through three areas of global mission delivery: advocacy, capacity building and information. Learn more about the American Cancer Society International Program.
- International Network for Cancer Treatment and Research (INCTR)
The INCTR is dedicated to helping to build capacity for cancer treatment and research in countries in which such capacity is presently limited, and thereby to create a foundation on which to build strategies designed to lessen the suffering, limit the number of lives lost and promote the highest quality of life for children and adults with cancer in these countries and to increase the quantity and quality of cancer research throughout the world. Learn more about the INCTR.
- IAPO (International Alliance of Patient Organizations)
IAPO is a unique global alliance representing patients of all nationalities across all disease areas and promoting patient-centred healthcare around the world. IAPO members are patients' organizations working at the international, regional, national and local levels to represent and support patients, their families and careers. IAPO defines a patient as a person with any chronic disease, illness, syndrome, impairment or disability. Learn more about IAPO.
- I would like to receive/have a loved one receive words of encouragement from LIVESTRONG.
- Through our partnerships with CancerCare and Patient Advocate Foundation, we can offer some limited financial assistance. By contacting LIVESTRONG SurvivorCare, you can learn about these resources, if you qualify for them and get connected to other resources that can support you. Through this program, professional support services are offered to people affected by cancer including family, loved ones and friends. SurvivorCare services include counseling and referrals to local resources, education on and matching of clinical trials (treatments still in development), and help addressing financial, employment and insurance concerns. Contact our LIVESTRONG SurvivorCare program at 866-673-7205 to speak directly with our intake coordinator who can match you with the services that best meet your needs. The program is available in English and Spanish Monday through Friday, 9 a.m. to 5 p.m. CST or online. All services are confidential and free of charge.
- I would like to receive/have a loved one receive words of encouragement from LIVESTRONG.
- Please submit your request through our Contact Us Form and we will get back you as soon as possible.
- I would like to share my story with others who have been affected by cancer.
- While we do not currently have an outlet to share your story on our website, there are many ways to share your story with the LIVESTRONG community by using social media outlets such as Facebook, Twitter, Flickr and YouTube. Visit LIVESTRONGblog.org/LIVESTRONG-everywhere to learn more about how to stay connected with the LIVESTRONG community.
- Apoyo Para Personas con Cancer
- Yo soy un residente estadounidense y me gustaría encontrar recursos para mí, un ser querido o un cliente que ha sido diagnosticado con cáncer.
- Recomendamos que revise los recursos disponibles por medio de nuestro programa LIVESTRONG SurvivorCare. A través de este programa ofrecemos servicios de soporte profesional para personas afectadas por cáncer, incluyendo familia, amigos o seres queridos. Por medio de una colaboración con organizaciones, SurvivorCare puede ofrecer información sobre recursos locales, servicios de apoyo, educarle sobre estudios clínicos, los cuales son tratamientos en desarrollo y ver cuál es compatible con su cáncer específico, y atender sus inquietudes acerca de finanzas, su trabajo y seguro médico. Usted puede contactar al programa LIVESTRONG SurvivorCare al 866-927-7205 para hablar directamente con nuestra coordinadora de entrada para conectarle con los servicios que le serán de mayor beneficio. El programa está disponible de Lunes a Viernes, 9 a.m. –5 p.m. hora central o visítenos en nuestra página de internet LIVESTRONG.org/espanol. Todos nuestros servicios son confidenciales y gratis.
- Donations and Gifts
- How can I make a donation to LIVESTRONG?
- There are several ways to make a donation. To donate online please visit LIVESTRONG.org/donate. You can also call us directly at 877-236-8820 or mail your donation to:
LIVESTRONG
National Mail Processing Center
P.O. Box 6003
Albert Lea, MN 56007-6603
- How can I make a donation to LIVESTRONG in honor of or in memory of a loved one?
- To make an honorarium or memorial donation online, please complete the online form. To make your honorarium or memorial donation by mail, please download our donation form and mail with your gift.
- Who can I contact if I have a question about my donation?
- Please submit your question through our Contact Form and we will be happy to forward it to the appropriate department.
- I would like to receive a tax receipt for my donation.
- I do not see my question here.
- Merchandise
- Where can I purchase LIVESTRONG merchandise?
- You can purchase official LIVESTRONG merchandise through the LIVESTRONG online store (www.store-laf.org) as well as any of our retail partners: Nike, Finish Line and Dick's Sporting Goods.
- Can you donate LIVESTRONG wristbands for my event?
- The Partners in Yellow (PIY) program was established to provide organizations that provide service, support or research programs towards cancer survivorship with LIVESTRONG wristbands at no cost to distribute to cancer survivors and their loved ones. Since PIY's inception in 2004, the program has provided more than 250,000 wristbands to further spread the message and spirit of LIVESTRONG. If LIVESTRONG wristbands will assist your organization or event efforts, please read the program criteria and rules and complete the application at LIVESTRONG.org/partnersinyellow.
- I received an email saying my order was cancelled. Why?
- There are several reasons why your order may be cancelled or placed on hold. Please contact our Customer Service Team at 877-WEARYELLOW or 407-253-4770 for international customers with any questions regarding your order status.
- I would like to cancel or make changes to my order.
- Please contact our Customer Service Team at 877-WEARYELLOW or 407-253-4770 for international customers if you would like to cancel your order. Please note that we will not be able to cancel your order if it has already shipped. To add items or cancel certain items from your order, you will need to cancel the entire order and place your order again through the online store.
- I do not see my question here.
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