Navigator, Psychosocial Services

SUMMARY:
At LIVESTRONG, we fight for the more than 28 million people around the world living with cancer today. There can be—and should be—life after cancer for more people. That’s why we kick in at the moment of diagnosis, giving people the resources and support they need to fight cancer head-on. We find innovative ways to raise awareness, fund research and end the stigma that many cancer survivors face. We connect people and communities to drive social change, and we call for state, national and world leaders to help fight this disease. Anyone, anywhere can join our fight against cancer. Join us at LIVESTRONG.org.

LIVESTRONG is actively planning for the LIVESTRONG Navigation Center to serve individuals with or at risk for cancer. The LIVESTRONG Navigation Center will serve as the primary centralized resource within the greater Austin community for health system and community providers and those individuals dealing with cancer to access needed services in an efficient manner. This Navigator, Psychosocial Services will support the Navigation Services team in the planning and coordination of LIVESTRONG Navigation Services program, including providing psychosocial support services for LIVESTRONG SurvivorCare.

The Navigator, Psychosocial Services supports people affected by cancer, including cancer survivors, their family and loved ones as well as health care professionals that contact LIVESTRONG looking for psychosocial support, resources or information related to a cancer diagnosis. The Navigator, Psychosocial Services serves as the primary contact for both the online and phone psychosocial support. 

ROLE QUALIFICATIONS:

• Knowledge of the nonprofit and philanthropic sectors with an awareness of, and a genuine interest in, supporting the LIVESTRONG mission.
• Proven excellence in interpersonal relationship skills and oral and written communication skills.
• Ability to work independently as well as to accept specific direction.
• Ability to manage congruent projects in a timely manner and to communicate effectively in writing and in person to many levels of stakeholders.
• Must demonstrate proficiency with the electronic communication, computing and other systems that comprise the modern working environment.
• Expertise in providing psychosocial counseling during crisis situations
• Proven excellence in interpersonal relationship skills and oral and written communication skills
• Ability to work well within a team environment and motivate others 
• Ability to be patient, flexible and adaptable
• Expertise working with diverse populations across the cancer continuum
• Ability to problem solve independently and to rely on experience and judgment to help address concerns 
• Must be highly customer oriented, both internally and externally
• Ability to establish and maintain appropriate professional boundaries with all contacts, as demonstrated by maintaining confidentiality and knowing when to make appropriate referrals for long-term psychotherapeutic interventions
• Must be fluent in both written and oral Spanish communications

POSITION RESPONSIBILITIES:

• Assist with the planning and implementation of the Navigation Services program;
• Provide direct emotional support with cancer survivors through phone and email
• Track contacts and referrals and provide regular reporting on client interactions and outcomes
• Work closely with external partners through regular communication, education and collaboration.
• Maintain high level of working knowledge of partner services and local and national resources
• Work closely with multiple teams across LIVESTRONG to ensure all processes are seamless and effective and communication is clear
• Be knowledgeable, aware and able to discuss LIVESTRONG resources and services for people affected by cancer
• Effectively problem solve by identifying and resolving issues, and developing plans and goals to reach a supportive outcome
• Effectively plan for multiple demands including daily job duties, meetings and a large volume of external contacts
• Perform other duties as assigned

EDUCATION AND/OR EXPERIENCE:
This position requires a minimum of a master’s degree in a social work, counseling or other related field. Additionally, licensure (LMSW or LPC) and a minimum of 7 years of work experience are required. Experience with oncology counseling is preferred. This position is a bilingual position and person must demonstrate fluency in both English and Spanish. 

COMPENSATION:
Position is full-time with complete benefits package.

TRAVEL:
This position will include minimal travel.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; lift weight up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

TO APPLY:
Please submit an online application available at https://home.eease.com/recruit/?id=480379.